Privacy Policy

At IPTV Smarters Pro Australia (iptvsmarterspro.au), your privacy matters. This Privacy Policy explains what information we collect, how we use it, and the choices and rights you have. By using our services, you agree to the practices described here.

This policy works alongside our Terms & Conditions.

1 Information We Collect

We only collect the information we need to provide your subscription and support. This may include:

• Contact details you provide — such as your name, email address and WhatsApp number — when you order or contact us
• Order information — the plan you choose and your subscription dates
• Device & technical information — the device or app you use, so we can help with setup
• Basic website data — anonymous analytics such as pages visited, collected via cookies

2 How We Use Your Information

We use your information to:

• Activate and provide your IPTV Smarters Pro Australia subscription
• Send your login details and provide support via WhatsApp and email
• Process renewals you request
• Improve our website and service
• Meet our legal obligations

3 WhatsApp & Communications

We mainly communicate with you via WhatsApp and email. By contacting us, you consent to us replying through those channels for support, activation and renewals. We do not send spam, and you can ask us to stop messaging you at any time.

4 Payment Information

Payments are confirmed securely after you order. We never store your card or bank details on iptvsmarterspro.au. Any payment processing is handled through secure, established methods.

5 Cookies & Analytics

Our website uses cookies and basic analytics to understand how visitors use the site so we can improve it. You can disable or delete cookies in your browser settings at any time, though some features may not work as well.

6 Data Sharing & Third Parties

We never sell your personal information. We only share what is strictly necessary with trusted service providers (for example, our hosting provider) to operate the service, or where we are required to by law.

7 Data Security

We take reasonable technical and organisational steps to protect your information from loss, misuse and unauthorised access. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8 Data Retention

We keep your details for as long as needed to provide support and manage renewals. You can ask us to delete your personal data at any time, and we will do so unless we are required to keep it by law.

9 Your Privacy Rights

Under the Australian Privacy Act, you have the right to request access to the personal information we hold about you and to ask us to correct or delete it. To make a request, simply contact us. For more on your rights, visit the OAIC (Office of the Australian Information Commissioner).

10 Children's Privacy

Our service is intended for users aged 18 and over. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with information, please contact us and we will remove it.

11 Changes to This Policy

We may update this Privacy Policy from time to time. Any changes become effective immediately upon posting on iptvsmarterspro.au. We encourage you to review this page periodically.