Refund Policy

At IPTV Smarters Pro Australia (iptvsmarterspro.au), we want every customer to be happy. This Refund Policy explains our 7-day money-back guarantee, what is covered, and how to request a refund. It works alongside our Terms & Conditions.

1 Our 7-Day Money-Back Guarantee

We stand behind the quality of our service. If you subscribe and the service does not work as described, and our support team is unable to resolve the issue within the first 7 days of your subscription, you are entitled to a full refund. We want you to be completely happy with your IPTV Smarters Pro Australia experience.

2 How the Guarantee Works

• Contact our support team within 7 days of your subscription being activated
• Give us a fair chance to troubleshoot and resolve the issue
• If we cannot fix it within that period, we issue your refund — no hard feelings

3 Eligibility

The money-back guarantee applies to your subscription within 7 days of activation, provided you give our team a reasonable opportunity to resolve any problem first. Most issues are simple to fix and our support is available 24/7.

4 What Is Not Covered

To keep things fair, refunds are not available in the following cases:

• Problems caused by your own internet connection, network or device (please ensure 15 Mbps+ for HD)
• Requests made after the 7-day guarantee period has ended
• Change of mind once the service is working as described
• Accounts suspended or terminated for breaching our Terms & Conditions (e.g. sharing beyond your plan's device limit)

5 Try Before You Buy

6 How to Request a Refund

Requesting a refund is easy. Contact us on WhatsApp or by email with your order details and a brief description of the issue:

• WhatsApp: message our support team
• Email: support@iptvsmarterspro.au

7 Refund Processing Time

Approved refunds are processed back to your original payment method as quickly as possible, typically within a few business days. The exact timing can depend on your payment provider.

8 Renewals & Cancellation

There is no automatic billing and no lock-in contract. Your subscription simply ends when its term is up, and you renew only if you choose to. You can cancel at any time by not renewing — nothing further is charged.

9 Chargebacks

If you have any issue, please contact us first — we will always try to make it right. Opening a fraudulent chargeback or dispute without contacting us may result in suspension of your account in line with our Terms.